Frequently Asked Questions (FAQ)

  • What is your return and refund policy?

    All of our garments are made to order for each customer. Therefore, items cannot be returned or refunded unless they are defective or incorrect. Once an order is placed, it is immediately sent to production, so changes cannot be made if reported the next day. Please double-check your order details before confirming your purchase.

  • Can I cancel my order?

    Orders CANNOT be canceled after they are placed, as payment is processed automaticallyand production begins immediately.

  • How long does it take to receive my order?

    Each item is made to order, with fulfillment taking 2-3 business days. Shipping times vary based on location:

    USA: 3-10 business days
    Europe: 10-20 business days
    Worldwide: 10-27 business days.

  • What is Priority Shipment?

    Priority Shipment accelerates the production process so your order is processed and shipped as quickly as possible. However, once it leaves our facility, any carrier delays are beyond our control.

  • How can I ensure my print details are correct?

    To avoid errors, please carefully review your order details, including text, colors, and design placement, before confirming your purchase.

    The design will be printed exactly as entered.

    We do not modify or correct text errors, so please double-check spelling and details. If the incorrect info was due to an error in the order placement, we cannot offer a refund or replacement, as all items are custom-made based on the details provided at checkout.

    Tip: Always review your confirmation email after ordering to ensure all details are correct!

  • How do I choose the correct size?

    Since this is apparel, please ensure you select the correct size before placing your order. For your convenience, a size guide is available at checkout. https://adorbcustomtees.com/pages/size-guide

    Reminder: Customized items cannot be returned or refunded. Double-check your size to ensure the perfect fit for your body frame.

  • What if my item is damaged or incorrect?

    If you receive a damaged, defective, or incorrect item, emailhello@adorbcustomtees.comwith photo proof. We may offer a replacement, refund, or store credit depending on the situation.

  • What happens if I enter the wrong address?

    Please ensure your address is correct at checkout.

    If an incorrect address is detected, we may contact you for corrections, which could cause delays.

    We are not responsible for orders sent to the wrong address.

    Have more questions? 

    You can contact us through our contact page! We will be happy to assist you.